Refund policy
Returns & Refunds Policy
At UsefulJunk, we offer a 30-day return period from the date your order is delivered.
Eligibility
To be eligible for a return:
- Item must be unused
- In original condition
- With tags and original packaging
- Proof of purchase required
Items that do not meet these conditions may be refused or partially refunded.
How to Start a Return
To initiate a return, contact:
info@usefuljunk.com
Returns must be approved before being sent.
Returns sent without authorization will not be accepted.
Return Shipping
Customers are responsible for return shipping costs.
If the return is due to a defective, damaged, or incorrect item, we will cover return shipping.
Damaged or Incorrect Items
Inspect your order upon delivery.
If there is an issue, contact us immediately so we can evaluate and resolve it.
Non-Returnable Items
- Perishable goods
- Custom or personalized items
- Personal care products
- Hazardous materials
- Gift cards
- Sale items (final sale)
Exchanges
We do not offer direct exchanges.
To receive a different item, return the original item (if eligible) and place a new order.
Refunds
Returns are processed after inspection.
If approved:
- Refund issued to original payment method
- Within 10 business days
Processing time may vary by financial institution.
If more than 15 business days have passed after approval, contact us.