UJ Help Center
How can we help?
Pick a topic for a quick answer.
Beware of scammers. You will never have to pay to claim your prize.
Quick answers
Where's my order?
Many items ship straight from the brand that makes them. If your order has items from more than one brand, they can arrive in separate boxes with separate tracking numbers.
Your tracking link is in your shipping confirmation email. You can also sign in to see each order's status.
Something arrived damaged, wrong or missing
Sorry about that! Tell us within 15 days of delivery. Send your order number and a photo of the problem using the form below, and we'll send a free replacement or give you a full refund, whichever you prefer. You won't pay any return shipping.
Can I return or exchange something?
Yes. Most items can be returned or exchanged within 15 days of delivery if they're unused and in their original packaging. Message us with your order number and we'll send you the return steps.
How do I know my entries counted?
Entries attach to every paid order automatically. Check your total any time on My Entries with the email you ordered with.
Where's my Scratch & Win card?
Your card link comes by email after your order. Search your inbox and spam folder for “Scratch & Win”. Still can't find it? Send us your order number below.
Someone says I won and wants me to pay
It's a scam. Nobody will ever ask you to pay to claim a prize, and winners are contacted only by UsefulJunk or SweepstakesPros, our giveaway administrator. Tell us about fake accounts or messages using the form below.
I have a question about a yard sale vehicle
Use the form on that vehicle's listing page so our team knows which one you mean.
Still need help?
Send us a message below or email info@usefuljunk.com. Include your order number so we can find it fast.
